Concept Creation
Alright, so you're wondering what magic we conjure up at Kodok Creative Studio?
Click on the box below to see more details about each service we offer.
Hospitality Industry Services: Perfecting Guest Experiences, One Detail at a Time
What's the deal?
Ah, the wonderful world of hospitality! We have a soft spot for it, and a sharp eye for what makes it tick. Whether you need a secret agent (aka a Mystery Shopper) to get the unvarnished truth about your guest experience, or you're looking to level up your team with top-notch Service Standards Training, we're your crew. Our approach? We don't just read a manual; we practically check in. We spend time on your property, observing, listening, and experiencing your service firsthand, because the devil (and the delight) is always in the details you can only see up close.
What you get:
Skills we flex:
A sixth sense for guest experience nuances, ninja-level observational skills, crafting training that doesn't bore people to tears, curriculum wizardry, an almost encyclopedic knowledge of what makes hospitality truly hospitable, and the ability to deliver feedback that helps, not just hurts.
Tools of our trade:
Finely tuned senses, discreet recording doodads (all above board, of course!), survey software, presentation tools, and possibly a disguise or two (just kidding... mostly). For training, it’s all about engaging materials and dynamic delivery.
Concept Development: Turning "What If?" into "What Is!"
What's the deal?
Got a brilliant idea that's currently just a doodle on a napkin or a fleeting thought in the shower? We’re the people you call to take that "what if" and help it grow into a fully-fledged, "heck yes!" concept. We'll poke it, prod it, dress it up, and give it a roadmap so it knows where it's going. This often involves us embedding with your team, shadowing your key people, to truly understand the DNA of your idea from the inside out. You can't fake that kind of insight.
What you get:
Skills we flex:
Brainstorming like a Category 5 hurricane (but more organized), creative problem-solving while juggling, market research (because knowing is half the battle), making abstract ideas touchable, strategic poking, awesome presentation skills.
Tools of our trade:
Presentation and document powerhouses (InDesign, Illustrator, PowerPoint, Keynote, Google Slides), and a whole lot of collaborative whiteboard action.
